Frequently Asked Questions

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Why does Reach only support retailers?

There is a lot of nuance and sophistication necessary to develop a successful plan for global payments management and it is different for retail, digital and travel merchants.

Reach focuses on currency and payment product requirements for retailers to provide the same depth of understanding and process that leading retailers utilize. We pride ourselves in thoughtful product integration that considers all functionality throughout the retail payments lifecycle including alternative payments optimization, transactional currency controls, guaranteed currency rates through refund and in-country payments.

Do I need my own merchant account and entity in other countries?

No. The Reach’s core banking connections allow retailers to leverage our entity structure. Merchants with multiple entities can optimize via your existing merchant account structure.

What are in-country payments and how are they different then alternative payments?

Alternative payments include all payments outside of the standard credit card networks. Consumers in many countries prefer to pay via these payment methods that include real time banking solutions, cash based payments and wallets.

In-country payments include optimization for alternative payments and processing of card payments through the local banks. In-country payments always increase approval rates and decrease fees. In the competitive retail space it is critical that retailers offer in-country payments in established competitive markets like Europe, Canada, United States and Australia.

How is cross border processing different from in-country payments?

While cross border payments process in a local currency, the transaction is still processed with your domestic provider. For example, if you are a US merchant selling into Europe with Euro pricing and processing, the transaction is still processed in the US. Unfortunately, in some major countries within Europe, Australia, Canada and the United States cross border processing decreases conversions, increases fees and charges consumers cross border fees.

In-country payments are processed locally which will always increase conversion, lower fees and eliminate additional consumer fees.

My current payments work fine, why should I change?

Reach has a sole focus on the retail industry, with core connections to financial institutions providing transactional currency and payment processing cost savings. Our retail optimized technology provides for a constantly competitive global payments platform that has proven to significantly increase the opportunity and upside of any global deployment.

We are in total alignment with our retailer partners. The more successful you are, the more successful we are. We understand global payments aren’t the center of your universe. It’s the consumer. Our constant curiosity around the global consumer, allows us to work closely with retailers to differentiate their business with a complete understanding of the value chain including logistics, marketing, customer service and more.

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What payment methods do you support?

Reach supports over 100 payment methods globally and in-country payments for over 20 countries. We offer every important payment method for retailers. When evaluating providers, it is important to note that many alternative payments are not appropriate for retailers. More is not always better.

What currencies do you support?

Reach supports processing payments in 135+ currencies, allowing you to charge customers in their native currency while receiving funds in yours.

Do you work with companies domiciled outside of the US and Europe?

Yes. We work with companies domiciled throughout Asia, Europe and Latin America.

Do you provide guaranteed currency conversion? Why is this important?

Yes we do. This is critical for retailers to reconcile their accounts and calculate global pricing strategies to fully understand margin and eliminate foreign exchange exposure risk. Our transactional currency controls are designed specifically for retailers.

Do you provide fraud management?

Yes. Reach can manage your entire fraud solution.

Our global fraud team either helps fraud teams design and execute on their own global fraud strategy or we provide fraud management as part of your service package taking on the fraud management and risk on your behalf. It’s your choice.

What is your pricing?

Our pricing can vary based on multiple variables such as merchant location, payment methods, currency, ext. But because we unlock In-country payments vs cross border, we typically save our merchants anywhere from 20 – 50% from their current fees. For a free custom proposal, please reach out here( provide a link to a contact form)

How do I know my money is safe?

Reach processes its Merchant’s transactions with the utmost care and security. Reach is fully PCI Level 1 compliant and monitored by SecurityMetrics, an ASV and a QSA for the Payment Card Industry Security Standards Council.

Furthermore, Reach is a division of Calforex. Calforex is a globally licensed financial institution providing a high level of cross border financial services and products since 1983. Operating according to prevailing legislation is a fundamental practice. As licensed money services business Calforex has implemented a thorough and complete compliance regime to comply with anti-money laundering and anti-terrorist financing requirements as mandated by Canadian, US, UK, EU and Australian law and legislation. This program is based on a strong foundation to comply with the requirements of client identification, record keeping and reporting and further developed into an organized, efficient and monitored system of comprehensive compliance.

How is Reach different from other payment providers?

Imagine if you went to a site and they only offered Discover as payment method in GBP and charged you an extra 5% fee. This is what some consumers currently see at checkout if you aren’t optimized.

Reach is the only global payment provider to provide core connections to in-country payments and transactions currency controls for retailers. This allows any sized retailer to immediately compete with the top retailers in the world and remain relevant (attracting consumers instead of repelling them).

Is Reach PCI compliant?

Reach processes its Merchant’s transactions with the utmost care. Reach is fully PCI Level 1 compliant and monitored by SecurityMetrics, an ASV and a QSA for the Payment Card Industry Security Standards Council.

How long will it take to get a Reach account?

1 – 2 business days

What if I want to customize my checkout to match the look and feel of my app or site?

With our Custom integration, you can complete control of the design and use your own payment form for credit card acceptance, and still leave the burden of PCI compliance to us.

How long does it take to integrate with Reach?

A senior developer with HTTPS and JSON development experience can complete a basic integration in less than a day. Of course, integration times can vary significantly depending on the complexity of your eCommerce platform and your developer’s experience.

Can I use Reach with my shopping cart, billing, or ecommerce platform?

Yes, Reach works with most of the leading e-commerce and billing platforms, including Shopify and Magento.

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