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  2. Chargebacks
  3. Frequently Asked Questions

Are chargeback outcomes guaranteed?

Chargeback outcomes are not guaranteed, and are the sole discretion of the issuing bank of the cardholder. The issuing bank will consider evidence from both parties (buyer and seller) to determine the chargeback outcome. Despite providing compelling evidence, the issuing bank may still decide the chargeback in favor of the cardholder. 

Chargeback outcomes are final and there is no option to appeal.