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Digital Terms of Service

You are shopping on the website (the “Website”) of a supplier (the “Supplier”) and are purchasing from Reach in the way we describe below. Depending on your location, “Reach” refers to With Reach (EU) Limited ÖU (registration #14571597, “Reach EU”), Reach Ltd. (“Reach Canada”), With Reach (Australia) Pty. Ltd. (“Reach Australia”), With Reach UK Ltd. (registration #08507554, “Reach UK”), or With Reach (USA) LLC (“Reach USA”).

Reach is the “Merchant of Record” and authorized reseller of the product you are purchasing. This means that you purchase the product from Reach, but the product is licensed to you by the Supplier. You will provide your payment information, and any additional information required or requested to complete your order directly to Reach, and not to the Supplier, in order for Reach to process your payment and complete your order.

Your order is subject to: (1) these Reach Terms of Service; (2) the Reach Privacy Policy; and (3) any relevant terms and conditions imposed by the Supplier. By completing your purchase, you confirm that you have read and agree to be bound by all of these.

By placing an order on the Website, you understand and agree that:

  1. You are purchasing from, and providing your information to, Reach. Reach is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Reach may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.
  2. If there is an error in the price listed for a product on the Supplier’s website, or in the price applied to the product during the sale of and processing of your order for the product, Reach is entitled to contact you, correct the price, and/or cancel your order.
  3. If Reach is able to successfully verify your payment information, payment details for your order will be processed by Reach as the seller of the goods to you as the Merchant of Record.
  4. Once Reach processes your payment information and the transaction is verified, the items you purchased will be fulfilled directly by the Supplier, by delivery or other means.
  5. Reach may refuse service, refuse to process or complete orders, remove or edit content, or cancel orders for any reason or for no reason, in its sole discretion.
  6. If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.
  7. In some jurisdictions, Reach obtains payment processing services through affiliates or third-party service providers. In such instances, such affiliates and third parties are obligated under their contract with Reach to comply with strict privacy and data protection requirements.
  8. You will provide valid credit card information to be kept on file for Paid Subscriptions (defined below). Your card details will be securely stored by the applicable third party acquirer in compliance with strict privacy and data protection requirements.

Here are some other things to understand about your order:

Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.

Billing. If you use a payment card or other electronic form of payment as your payment type, your bank or payment card statement will include a reference to “Reach” and the Supplier.

Fulfilment. Items in your order may be fulfilled by download or other electronic means via a single transaction, or via multiple transactions. If items in your order are fulfilled via multiple transactions, or if your order is only partially fulfilled, you will only be charged for those items that are actually fulfilled.

Chargebacks, Fraud Prevention and Void Transactions. For your protection, Reach may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.

Product. Where any product supplied is, or includes, software (“Software”), the Software is licensed by the Supplier pursuant to the relevant documentation or otherwise agreed between you and the Supplier. You may have the benefit of a manufacturer’s, licensor’s or Supplier’s warranty in respect of the product(s) purchased and you should refer to the relevant documentation supplied with the product in this regard.

Subscriptions. You may be purchasing access to a product on a subscription basis (“Paid Subscriptions”). Paid Subscriptions automatically renew until cancelled. We’ll notify you if the price of a Paid Subscription increases and, if required, seek your consent to continue. You’ll be charged on the day the Paid Subscription period renews. If you wish to cancel your subscription, please contact us at least 48 hours before the end of the current billing period. Please make sure you provide your order number and the email address used to purchase the Product. Your cancellation will take effect at the next payment date. There are no refunds on unused subscription periods. Certain Paid Subscriptions may offer a free trial before charging you. If you decide to unsubscribe from a Paid Subscription before we start charging your payment method, you must cancel the subscription before the expiration of the trial period by contacting us here. If we cannot charge your payment method for any reason (such as expiration or insufficient funds), and you have not cancelled your Paid Subscription, you remain responsible for any uncollected amounts. We reserve the right to cancel your Paid Subscription if we are unable to successfully charge your payment method to renew your subscription.

Customer Service and Returns. Questions or concerns about your order may be directed to the Supplier or Reach. Reach will work with the Supplier as necessary to resolve your issue. If the Supplier allows for returns on orders, Reach will assist you in processing a return in accordance with the Supplier’s policy, including reimbursement for the original sales prices of returned products, if authorized by the Supplier. Reach may refuse any return requested if a restriction applies to the item for which the return is requested.

Intellectual Property. All content on the Supplier’s website, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Reach, the Supplier, or their respective licensors, as may be applicable, and is protected by United States and international copyright laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trademarks or registered trade-marks of the Supplier or Reach, as may be applicable, in the U.S. and/or other countries. Such trademarks may not be used without the prior written authorization of the Supplier or Reach, as may be applicable.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. This paragraph is not applicable to you if you reside in Quebec, Canada. REACH PROVIDES ITS SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY LAW, REACH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS DEPICTED ON OR ORDERED FROM THE WEBSITE, THE PROVISION OF REACH’S SERVICES, OR THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE WEBSITE INCLUDING THE CHECKOUT PROCESS. YOU EXPRESSLY AGREE THAT YOUR USE OF REACH’S SERVICES IS AT YOUR SOLE RISK. REACH DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE SUPPLIER’S WEBSITE.

NEITHER REACH, NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) REACH’S SERVICES OR PRODUCTS PURCHASED THROUGH REACH, EVEN IF REACH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT REACH IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF REACH’S SERVICES OR ANY PRODUCTS PURCHASED THROUGH REACH, REACH’S AGGREGATE LIABILITY SHALL NOT EXCEED $100 USD.

General Terms. The following general terms apply whenever you place an order through the Website:

  1. Compliance with Applicable Laws. You certify that any products purchased through an order will not be exported, sold, or transferred in violation of any applicable laws, including without limitation any applicable export control and economic sanctions laws and regulations. It is your responsibility to know the laws of the country into which you are importing any products that you order from the Website. By placing an order, you certify that the import of the products you have ordered to the country of the billing address you have provided does not violate any laws or regulations of that country.
  2. Privacy. To complete your order you will be providing personal information to Reach and you consent to your personal information being collected, used, processed, disclosed and/or stored by Reach and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with Reach’s Privacy Policy. Reach accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Supplier or any service provider engaged by the Supplier. The collection, use, processing, disclosure and/or storage of your personal information by the Supplier or its service providers is governed by the Supplier’s privacy policy.

    The Supplier and Reach may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Supplier’s customer experience and/or the services provided by Reach. Any transactional data analyzed for these purposes will be aggregated and anonymized, meaning that any personally identifiable information will be removed.
  3. Electronic Communications. When you place an order through the Website, you are communicating with Reach electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Reach electronically/via email.
  4. Modifications. You acknowledge that Reach may make changes to its system, policies, and these Terms of Service at any time. Reach will ensure that the current version of these Terms of Service is presented every time you make an order on the Website. You are responsible for reviewing these Terms of Service each time you make an order. If you do not agree to any change in the Terms of Service, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms of Service.
  5. Severability. If any or any portion of these Terms of Service is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.
  6. Governing Law. If you reside in Canada (other than in Quebec), these Terms of Service are governed by and construed in accordance with the laws of Canada. If you reside in the province of Quebec, these terms of services are governed by and construed in accordance with the laws of Quebec and the laws of Canada applicable therein. If you reside in Australia, these Terms of Service are governed by and construed in accordance with the laws of Australia. If you reside in the US, these Terms of Service are governed by and construed in accordance with the laws of the US. If you reside in a country in the European Union, these Terms of Service are governed by and construed in accordance with the laws of Estonia. Otherwise, these Terms of Service are governed by and construed in accordance with the laws of England and Wales.
  7. Notice.

    If you need to contact Reach, you may do so at https://www.withreach.com/support/shopper-support. Our addresses are:

    • Reach UK: 3 Lloyd’s Avenue, London, UK EC3N 3DS
    • Reach Canada: 2300, 150 9 Avenue SW, Calgary, AB T2P 3H9
    • Reach EU: Maakri 19, 10145 Tallinn, Estonia 10145
    • Reach Australia: 152 Elizabeth Street, Melbourne, Victoria, Australia 3000
    • Reach USA: Pier 26 Box 5 North “The Embarcadero”, San Francisco, CA 94105
  8. Proceedings. Any action or proceeding arising out of or relating to these Terms of Service must be brought in the courts of England and Wales and you hereby irrevocably agree to the jurisdiction of the courts in London, United Kingdom for all such purposes.
  9. Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English. Les parties conviennent et exigent expressément que ce contrat et tous documents émis en vertu de celui-ci soient rédigés en anglaise
  10. Translation Disclaimer. The official and binding version of these Terms and Conditions is in English. For the convenience of our users, we may provide translations of these Terms and Conditions in other languages through an automated tool. However, please be advised that these translations are for reference purposes only. In the event of any discrepancies or conflicts between the English version and the translated version, the English version shall prevail. We do not guarantee the accuracy, reliability, or correctness of any translated information, and we are not responsible for any errors or omissions caused by translations.