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SHOPPERS

Have a charge on your credit card statement from Reach , and wondering who we are?

We work with online retailers to ensure that when you shop with them, you receive the best possible exchange rate, and a safe and secure checkout experience on your international order.

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FAQs

Below are some common FAQs to give you more information which may give you the answers you are looking for. Alternatively, please feel free to contact us by filling out the form below, and we would be happy to help you.

We are a global ecommerce provider that partners with retailers around the world to help them sell internationally. As part of the partnership, we process payments on behalf of the retailer, which is why you are seeing our name on your bank statement.

We partner with your favorite retailers to provide international payment options with no foreign transactions charges (where possible) so that you can buy more of you love rather than pay fees.

I don't remember this purchase at all, and I can't figure out what store I was shopping at!

If the merchant's name where you made your purchase doesn't appear on your statement, please feel free to contact us and we can help you identify when you placed the order, with what store you placed it, and any other details on the order that you may need. You can submit your question below or call us at 1-855-220-6638.

In some cases, after identifying the store where you placed your order, you may need to contact the merchant directly for specific support like returns or refunds.

We are a global ecommerce provider that partners with retailers around the world to help them sell internationally. As part of the partnership, we process payments on behalf of the retailer, which is why you are seeing our name on your bank statement.

If your card, eWallet, or other payment method was processed via our global payments system, you may have found our name on your statement.

Yes. We are a fully licensed, PCI-compliant payments provider. When we processed your order, your payment went safely through our system and on to the retail store where you were shopping.

Since we recently rebranded, you may see “Reach” or "GoInterpay" printed on your bank statement next to the name of the merchant store where you placed your online order.

Our systems allow retailers to sell globally, allowing them to accept payments in a variety of currencies and preferred payment methods. By working with us, retailers ensure that you, the shopper, have the payment options you need to make purchasing from their site easy, no matter where in the world you are located.

Still have questions?

Get in touch using the form below.