Support for shoppers

Have a charge on your credit card statement from Reach, and wondering who we are?

To ensure that you receive the best possible exchange rate and a secure checkout experience on your international order, we are the trusted partner for many of your favorite online stores. We seamlessly process cross-border payments on behalf of these brands.

FAQs

Below are some common FAQs which may give you the answers you are looking for. Alternatively, please feel free to contact us by filling out the form below, and we would be happy to help you.

We are a global payments solution that partners with businesses around the world to help them sell internationally. As part of these relationships, we process payments on behalf of the business, which is why you are seeing our name on your bank statement.

We partner with your favorite companies to provide international payment options with no foreign transaction charges (where possible) so that you can buy more of what you love rather than pay fees.

If the merchant's name where you made your purchase doesn't appear on your statement, please feel free to contact us and we can help you identify when you placed the order, with what store you placed it, and any other details on the order that you may need. You can submit your question below or call us at 1-855-220-6638.

In some cases, after identifying the store where you placed your order, you may need to contact the merchant directly for specific support like returns or refunds.

We are a global payments solution that partners with businesses around the world to help them sell internationally. As part of these relationships, we process payments on behalf of the business, which is why you are seeing our name on your bank statement.

If your card, ewallet, or other payment method was processed via our global payments system, you may have found our name on your statement.

Yes. We are a fully licensed, PCI-compliant payments partner. When your order was processed, your payment went safely through our system and on to the retail store where you were shopping.

Our systems allow merchants to sell globally, allowing them to accept payments in a variety of currencies and preferred payment methods. By working with us, businesses ensure that you, the shopper, have the payment options you need to make purchasing from their site easy, no matter where in the world you are located.

Still have questions?

Get in touch using the form below.