The liability of Peak Season

We surveyed 1,000 retail and SaaS decision-makers across the U.S. and UK.

Results show Black Friday and Cyber Monday (BFCM) boosts cross-border sales for brands, but creates compliance costs not seen until the following year.

The cover of the Reach microreport on BFCM. Titled, "BFCM goes global. So does the liability."

A pattern of preventable compliance costs

71%
faced unexpected compliance costs after BFCM and absorbed costs they didn't see coming.
54%
of retailers who faced unexpected compliance costs plan to limit market expansion as a result.
48%
have already taken steps to protect against unexpected cross-border costs.

See for yourself

What's revealed is a trend of commercial investment, ambition, and compliance exposure most brands didn't see coming. They often weren't equipped to absorb it when it arrived.

Get your free copy and see how it compares to your BFCM plans.


What's in the report

• How brands view the BFCM opportunity
• The disconnect between sales and costs
• What being ready looks like

"Every year, the BFCM conversation is about the topline. The retailers who do it well know there's a second number — the one that arrives quietly in Q1, four months after the revenue was celebrated."

Sam Ranieri
CEO | Reach